Refund & Returns Policy

Memberships are non-refundable once the period has started, because access is granted immediately. You can stop future renewals at any time — you will not be charged again and access continues until your current period ends.

Free trials and Open Week carry no charge, so there is nothing to refund. If you are charged in error, contact us and we will put it right.

Weekend, one-week and two-week passes are non-refundable once activated, as access is immediate. If you have not yet used a pass, contact us within 48 hours and we will consider a credit at our discretion.

Event tickets are refundable up to 7 days before the event date, less any transaction fees. Within 7 days they are non-refundable but may be transferred where the event terms allow. If we cancel or reschedule an event, you may choose a full refund or a transfer to the new date.

Unworn, unwashed items in original condition with tags may be returned within 14 days of delivery for exchange, credit or refund. Return delivery is the customer's responsibility unless the item is faulty or incorrect. Certain items may be excluded for hygiene reasons where stated.

Under the CPA you are entitled to goods that are of good quality and free of defects. If an item is faulty, damaged in transit or not what you ordered, tell us within a reasonable time and we will arrange a replacement, repair or refund at no cost to you, including return delivery.

Where ECTA applies to an online purchase, you may cancel certain orders within 7 days of delivery and return the goods for a refund (you may be responsible for the direct cost of returning them). This does not apply to items excluded by law, such as goods made to your specification.

Email info@lmworkouts.online with your order or invoice number and the reason, or use the returns option on your order. We will guide you through the next steps.

Approved refunds are made to your original payment method (or by EFT where relevant) within 10 business days of us receiving the returned item or approving the request.