Shipping & Delivery Policy

We deliver within South Africa. If your area falls outside our courier's range, we will contact you to arrange an alternative or offer collection.

At checkout you can choose courier delivery or, where offered, collection/pickup. Courier delivery is to the address you provide (including estate or complex details where applicable).

Delivery costs are shown at checkout before you pay and depend on your location and order. Promotions may include free delivery, which will be reflected in your total.

Orders are prepared once payment is confirmed (immediately for card, or once an EFT reflects). We aim to dispatch within a few business days; delivery times then depend on the courier and your location. These are estimates, not guarantees.

When your order ships we email you the courier and tracking details, and can also send them by WhatsApp. You can follow progress from your orders page.

Please make sure your delivery details are correct. If a parcel is returned to us because of an incorrect address or repeated failed delivery, we will contact you; re-delivery may incur an additional fee.

Risk in the goods passes to you on delivery or collection. If your parcel arrives damaged, tell us within a reasonable time so we can help under our Refund & Returns Policy.